We were tempted to start this post by remarking on the challenging nature of last year for the construction industry but let’s skip the 2020 truisms.
Widespread site closures and restricted site access starting with the first lockdown meant our NVQ assessment team had to adapt quickly at the beginning of the year. We expanded our technology resources to include video-conferencing software so that our assessors could carry out remote observations and professional discussions when face-to-face meetings weren’t possible. Our customer service and marketing teams developed improved systems for communicating with our NVQ learners.
We continued to monitor feedback from our learners throughout the year, so we could be sure the changes we implemented were working. It turns out that adopting new technology and embracing new methods of assessment during the pandemic helped us to exceed our previous level of service (that we’d spent six years developing).
IFeedback on our NVQ delivery was overwhelmingly positive. The sample size of the survey responses below is made up of 157 construction workers who completed an NVQ with us in 2020. We were unbiased in our selection: all 368 of our NVQ completers were approached for feedback. We wanted to share a few areas where we’re most proud of our performance.
We don’t believe our learners should be issued with a set of instructions then left to fend for themselves. A very high level of ongoing support for our NVQ learners is a core feature of how we operate.
And we want our assessors to be right on the end of a phone or email when support is needed.
It benefits neither our learners nor us when an NVQ takes longer than it needs to.
We’re happy with our NVQ learner feedback from last year but we’ll be working hard to eclipse it in 2021.
